Mod-Case is simple, smooth, and sustainable
Cart 0

FAQ

Will the case affect my screen protector?

All our designs will not affect 99% of screen protectors.

Will the case affect the photo when using the flash?

Due to the proximity of the flash and camera design on the iPhone 4/4S, iPhone 5, and iPhone 5s you may experience some "wash out" effect due to light bouncing off the camera opening on the case. Unfortunately the only solution is to have a very large camera opening which would compromise the protective benefits of the case and expose the camera, flash, and mic to potential damage.
This issue is more noticeable at night and when shooting images more than a couple of metres away. If you are to do so we suggest taking your phone out of its case before taking a photo.

If you have experienced this and are unhappy with your purchase please do the following:

- Read over our returns and warranty policy: http://www.mod-case.com/pages/shipping-returns-warranty 

- Send an email with the details to: support@mod-case.com

Do you ship worldwide?

Yes! We offer free standard worldwide shipping with every purchase. If you would like signature on delivery or express there is an extra cost associated.

How long does international shipping take?

It takes approximately 3-15 business days depending on your location, shipping options, and customs processes.

When will my case ship?

2-3 business days at maximum.

What are the Shipping, Returns, and Warranty details?

Please read here: http://www.mod-case.com/pages/shipping-returns-warranty

Do you do exchanges?

We cannot offer exchanges for change of mind after shipment however if you are quick we can cancel your order and provide a refund - email us at support@mod-case.com
Please refer to our Returns and Warranty details here: http://www.mod-case.com/pages/shipping-returns-warranty

How heavy are the cases?

The maximum weight of our heaviest case (iPhone 5/5s Folio) is less than 40g, everything else is less than 30g.

Will my case be the same color as the image in your website?

Due to variations in screen or monitor settings on your computer and bamboo and timber being a natural material the tones and/or contrast may differ slightly from the image you see. Our product images have been taken with the highest care to reproduce the most realistic representation of our products.

How durable are your case? Will it survive a drop?

The Composite Case inner shell is made of durable polycarbonate for protection and the outer layer is bamboo or timber. The Folio Case is made from durable polycarbonate for protection and the outer layer is bamboo and leather. Please understand that our cases are not designed for extreme use and may not protect your phone or survive a large drop. In the event that your case breaks from a small reasonable drop please contact us and we will do what we can to rectify the situation. For any manufacturing defects, our case is covered under our limited warranty from the original purchased date.

Can I make changes to my order after it has already been placed?

We usually do not make any changes to any order once it has been submitted, however you can always contact us to request a change to your order before it ships. If possible we will try to make your change.